Terms And Conditions



7 June 2012


Acceptance of Terms and Conditions

Welcome to vinehouse.com (this “Website”). This Website is owned and operated by Vine House essential Ltd. References to “we”, “us” or “our” are references to Vine House essential Ltd.
We are a company registered in England and Wales (company number 3160562), and our address for correspondence is: Vine House essential Ltd, Hawthorn Cottage, Guildford Road, Normandy, Surrey, GU3 2AW United Kingdom (email: info@vinehouse.co.uk)


How we use Cookies

Performance (Your Browser)

Our web site has built-in cookies which help compatibility issues (that identify your browser type for example) and improve performance (e.g. quicker loading of content).  We delete these when you close your browser.                        


If you put an item in your basket, but don’t buy it, a cookie remembers and it will be in your basket next time you visit our site.

Site Preferences            

Our cookies may also remember your site preferences (e.g. viewing products as lists or tables) are there to make it easier for you to use the site.           

Deleted when you close your browser   


We use Google Analytics to help us understand how you and others use our web site. This helps us to improve our site for you. It covers things like how many people visit particular pages on our site and how long they stay on that page.           

These are deleted after 2 years (Google)

No personal information

Our cookies by themselves do not tell us your email address or identify you personally in any way. In our analytical reports, we do not get IP addresses or anything else that identifies you.

Although most browsers automatically accept cookies, you can choose whether or not to accept cookies via your browser’s settings (usually in your browser’s Tools or Preferences menu). You can delete cookies at any time. However, please be aware that if you do not accept cookies, you may not be able to fully experience some of our web site features.


Buying From The Web Site

Online Shopping

When you enter your credit or debit card details, you agree for the invoice sum to be debited from your card.

General Delivery Information

We will endeavour to send your products the day or the day after they are ordered except for weekends and bank holidays.

Order Confirmations

We will confirm all orders by email.

Changes & Cancellations

We can accept changes to orders for products before they are dispatched, or in the case of specially printed materials (with company logos and specific alterations) before they are printed. In the case of specially modified materials there will be a charge for any changes after the final proof has been agreed.

Returns and Non Delivery

Occasionally some packages can be delayed or even undelivered by the courier. Please contact us as soon as you have any concerns about your parcel. The sooner we know the better. We will do our upmost to replace anything that is lost, but we cannot be held responsible for parcels which are undelivered or mis-routed due to incomplete or incorrect addresses given by the customer.

Money Back Guarantee And Refund Policy

We guarantee that you will be satisfied with the products or services – if you are not satisfied please let us know within 30 days and we will refund you in full. This is in addition to your statutory right, if buying as a consumer, to cancel the order any time up to 7 days after placing the order or receiving the goods, whichever is longer.

Downloading products

Please note that your ability to download listen to and/or view any downloadable content will depend upon having sufficient technical equipment, including connectivity and bandwidth available to you to properly download and use the content. We are not able to specify particular requirements (which may vary) and are not responsible in any way for your ability to download and use content.

Buying one copy gives you the purchaser alone a licence to view.  If you wish to share it with others within your organisation or outside please contact us for futher licences.


Terms And Conditions For Using The Web Site

Your Agreement

The Terms and Conditions applicable to your access to and use of this Website and and/or purchase of our products or services will be the version that is current and displayed on this Website on the date you access this Website or use and/or purchase our products or services.

By using the website, you accept these terms and conditions. If you do not agree with the terms and conditions you should stop using the website.

Changes to Terms and Conditions Updates

Every now and then we will update the Terms and Conditions so please check them regularly. We reserve the right to do this, with or without notice to you at our sole discretion.

Using this Website, or your use and/or purchasing of Vine House essential Ltd’s products or services after changes are made, means that you agree to be bound by the changes.
If you don’t agree to the changes, you should stop using this website.


Intellectual Property

Copyright Notice

All material on the Site and news by email (Grapevine and Free Tips) is the property of Nancy Slessenger. The Content must not be downloaded or reproduced or stored except one copy for your personal use.


Use of the Vinehouse website and its content

If you would like to reproduce any of the material please contact us.

Except as expressly set out above, or by separate contractual arrangement, you may not reproduce, modify or in any way commercially exploit any of the Content. In particular, but without limiting the general application of the restrictions contained in the preceding sentence, you may not do any of the following without prior written permission from Vine House essential Ltd:
• Redistribute any of the Content
• Remove the copyright from any copies of Content made under these Terms
• Remove the logo from any of the material


Privacy and Spam Policy

We never rent, trade or sell my email list to anyone for any reason whatsoever. You’ll never get an unsolicited email from a stranger as a result of joining our list or buying our products.



Payment terms

All products are for immediate payment.
We charge interest on late payments and those who pay late will not be entitled to bulk order discounts in the future.

You are only eligible for a discount if you pay on time.


Pricing Disclaimer

Whilst we make every effort to ensure that pricing displayed is accurate and up to date, we offer no guarantee that the pricing displayed is accurate. We reserve the right to change the pricing at any time.
The correct price for any product will always be displayed on the Pricing and Discounts web page. If it is different to any other price on the site, the price on that page is the correct one and this is what you will be charged.
We charge for all consultancy at £2500 + VAT/day

If you require bulk quantities of products, please contact us. Quantity discounts are not available through the shopping cart at present.
Bulk prices for booklets are:
1 – 19           £6.25
20 – 49         £6.00
50 – 99         £5.75
100 – 249    £5.50
250 – 499    £5.25
500 – 999    £5.00
1000 +         £4.50

These only apply if you pay on time.


Accuracy of content and future modifications to web site

Whilst every effort is made to ensure accuracy, Vine House essential Ltd cannot accept responsibility for errors and/or opinions expressed by contributors.

We reserve the right to make changes to document names and content, product specifications, or other information without obligation to notify anyone of such changes.


No Warranties

Whilst we do our best to get everything right, information and documents, including product specifications, provided on this web site are provided “as is”. Vine House essential Ltd does not warrant that:

  • The information on the web site is correct, accurate, reliable or complete;
  • The functions contained on this web site will be uninterrupted or error free;
  • Defects will be corrected, or
  • This web site or the server(s) that make it available are free of viruses or other harmful components.


Changes to products

We like to keep our products up to date so product descriptions and specifications are subject to change. Vine House essential Ltd periodically adds or updates the information and documents on this web site without notice.
We cannot accept any liability for any loss or damage arising directly or indirectly from or in any way connected with our site or the offer, sale, delivery or non-delivery of our product. We accept liability for death or injury as required by the Unfair Contract Terms Act 1977.


Limitation of Liability

Under no circumstances shall Vine House essential Ltd be liable for any incidental, special, consequential, exemplary or other indirect damages that results from the use of, or the inability to use, this web site or the information contained on this web site, even if Vine House essential Ltd has been advised of the possibility of such damages.


e-Newsletter: Grapevine and Free Tips

Subscription to Grapevine is free. We do not guarantee that any e-newsletter sent by us is free from viruses or bugs. Subscribers may unsubscribe at any time by clicking on the unsubscribe link at the bottom of the e-newsletter.



This web site is owned and operated by Vine House essential Ltd, Hawthorn Cottage, Guildford Road, Normandy, Surrey, GU3 2AW United Kingdom. VAT registration number 673 1834 25.
This website (excluding linked sites) is controlled and operated by Vine House essential Ltd from its office within the United Kingdom. It can be accessed from other countries around the world. As each of these countries has laws that may differ from those of England, by accessing this website both you and Vine House essential Ltd agree that the statutes and laws of England, without regard to the conflicts of laws principles thereof, will apply to all matters relating to use of this website.
You and Vine House essential Ltd also agree and hereby submit to the exclusive jurisdiction of the English Courts.


Links to External Sites

This website may contain links to external, third-party websites. The linked sites are not under the control of Vine House essential Ltd and Vine House essential Ltd is not responsible for the contents of any linked site or any link contained in a linked site.

Vine House essential Ltd is providing these links only as a convenience, and the inclusion of a link does not imply endorsement of the linked site or its products or services by Vine House essential Ltd.



Any advertisements displayed on Vinehouse.com and vinehouse.co.uk are published in good faith.

We do not under any circumstances accept responsibility for the accuracy of such advertisements nor is any kind of warranty or endorsement expressed or implied by such publication. We specifically disclaim any liability to advertisers and users of any kind of loss or damage of any nature whatsoever and however arising, whether due to inaccuracy, error, omission or any other cause, and whether on the part of Vinehouse.com and vinehouse.co.uk, or any other person.