Tag Archives: Performance Management
Never Give Feedback Again

  Stop Now   You may be surprised to see me advising you not to give any more feedback. But I am. What I am going to tell you about will make performance management, performance reviews and performance itself much … Continue reading

Posted in Feedback, Performance Management, Performance Review | Tagged , , | 2 Comments

Why objectives should be written in the positive

  It’s all very well making your objectives SMART (Specific, Measurable, Achievable, Relevant and Time-bound) but that misses one other key aspect of objectives and that is that they need to be written in the positive.   When you are … Continue reading

Posted in Objectives, Performance Management, SMART Goals, SMART Objectives, SMART targets | Tagged , , | Comments Off on Why objectives should be written in the positive

What if you were Tom’s manager?

  Last week we examined the difficult dilemma of Tom, in a job with skills far exceeding the requirements. His dilemma was what objectives should he set himself? Should he stick to those for the job grade or what he … Continue reading

Posted in Grapevine, Objectives, Performance Management, SMART Goals, SMART Objectives | Tagged , , , | Comments Off on What if you were Tom’s manager?

Objectives need to be a lot more than SMART

  Reactive and proactive customer service objectives   I was working recently on some objectives for customer service people. One of the objectives was to answer between 20 and 40 ‘tickets’ (complaints) per day. This might be a SMART objective, … Continue reading

Posted in Behaviour, Communication, Grapevine, Objectives, Performance Management, SMART Goals, SMART Objectives, SMART targets | Tagged , | 2 Comments

Would you notice if anyone fell by the wayside?

One of my favourite books is “Three Men on the Bummel” by Jerome K Jerome. He also wrote the better-known “Three Men in a Boat”. Both have hysterically funny passages concerning the antics of the three men and those connected … Continue reading

Posted in Feedback, Grapevine, Improving Performance, Leaderhip skills, Measuring performance, Performance Management | Tagged , , , , | 2 Comments

As a leader, how do you motivate a failing team?

Here is a great question from a client. It’s about a situation that most leaders have to face at some time or another. This client has recently taken on a team and is doing very well. Every now and then … Continue reading

Posted in Communication, Grapevine, Motivation, Performance Management, Poor performance | Tagged , , , | Comments Off on As a leader, how do you motivate a failing team?

Objectives that give you drastic change

What’s the difference between objectives that that dramatically improve your business and objectives that just keep things ticking over? Here’s a great question from a Grapevine reader about how to write objectives for two different kinds of people that illustrates … Continue reading

Posted in Grapevine, SMART Objectives, Time Management | Tagged , , , | Comments Off on Objectives that give you drastic change

Another reason why people don’t like change

You will have heard many people complaining about change – usually the kind of change that is forced on them by others. Perhaps you have experienced unwelcome change yourself. Changes in your working arrangements can be very contentious. It’s your … Continue reading

Posted in Change management, Communication, Performance Management | Tagged , , | Comments Off on Another reason why people don’t like change

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