Tag Archives: Difficult People
How to deal with people who are just plain wrong

  Do you recognize this scenario?     You are talking to someone who just won’t listen and is completely wrong. You know the kind of person: someone who is stubborn and keeps arguing with you and dismissing your (excellent) … Continue reading

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Never give up trying to communicate effectively

  Have you ever been in one of those situations where you feel the person you are talking to is just a complete idiot?   Join the club.     If you’d like some help dealing with those situations, read … Continue reading

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Emotional intelligence – An easy way to improve it

  How good is your emotional intelligence? And does emotional intelligence help anyway?     And if it does, can you improve it?       Emotional intelligence     This is your ability to   • Identify emotions (both … Continue reading

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A few useful phrases for those awkward situations

    A client of mine recently asked me what he could say in a difficult situation and remain truthful whilst not hurting the feelings of his friend.     It reminded me of a couple of very useful phrases … Continue reading

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The Evils of the Buffet

Aung San Suu Kyi recently visited the UK. During one interview she was asked why she had not condemned one of the particularly unpleasant crack-downs made by the military in her country.   In a very quick response she said … Continue reading

Posted in Behaviour, Communication, Difficult People, Grapevine, Poor performance | Tagged , , | 4 Comments

Working with people you don’t like

It’s very easy to just dismiss someone and say you don’t like them. But at work, that’s really not good enough. You are probably familiar with people who claim it’s the ‘chemistry’ or vaguely say there is ‘something about him/her … Continue reading

Posted in Communication, Difficult People, Improving Performance, Leaderhip skills, Management Skills | Tagged , , | 12 Comments

Why emotional intelligence helps

A lot of rubbish is talked about emotional intelligence. But what is it really? Emotional intelligence is your ability to: Recognise emotions both in yourself and others Know how those emotions impact on your behaviour and thought Access the most … Continue reading

Posted in Bullies, Communication, Difficult People, Emotional Intelligence, Improving Performance, Uncategorized | Tagged , , , | 8 Comments

How to create difficult people

All this week my colleague Charlie has had problems with her email and phone lines. On Thursday her entire Internet connection and land phone lines went down. As I write this, they are still down. But the biggest problem has … Continue reading

Posted in Communication, Difficult People, Improving Performance, Negotiation | Tagged , , , , | 1 Comment

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