Tag Archives: Communication
How to deal with people who are just plain wrong

  Do you recognize this scenario?     You are talking to someone who just won’t listen and is completely wrong. You know the kind of person: someone who is stubborn and keeps arguing with you and dismissing your (excellent) … Continue reading

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Why you need to know what people’s values are

  Do you know the difference between objectives, values and behaviours? It’s a very important distinction.   ◦    Objectives are what you need to achieve◦    Behaviours are how you do it◦    Values are why you do it that way      Values tell you how people … Continue reading

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Never give up trying to communicate effectively

  Have you ever been in one of those situations where you feel the person you are talking to is just a complete idiot?   Join the club.     If you’d like some help dealing with those situations, read … Continue reading

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Emotional intelligence – An easy way to improve it

  How good is your emotional intelligence? And does emotional intelligence help anyway?     And if it does, can you improve it?       Emotional intelligence     This is your ability to   • Identify emotions (both … Continue reading

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A few useful phrases for those awkward situations

    A client of mine recently asked me what he could say in a difficult situation and remain truthful whilst not hurting the feelings of his friend.     It reminded me of a couple of very useful phrases … Continue reading

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Ghastly Gifts and Cracking Christmas Comebacks

  How to deal with unwelcome Christmas presents You know the situation – you are sat there on Christmas day with relatives you haven’t seen all year and it’s time to exchange presents.   You had absolutely no idea what … Continue reading

Posted in Communication, Difficult People, Grapevine | Tagged | 10 Comments

The Evils of the Buffet

Aung San Suu Kyi recently visited the UK. During one interview she was asked why she had not condemned one of the particularly unpleasant crack-downs made by the military in her country.   In a very quick response she said … Continue reading

Posted in Behaviour, Communication, Difficult People, Grapevine, Poor performance | Tagged , , | 4 Comments

How to create difficult people

All this week my colleague Charlie has had problems with her email and phone lines. On Thursday her entire Internet connection and land phone lines went down. As I write this, they are still down. But the biggest problem has … Continue reading

Posted in Communication, Difficult People, Improving Performance, Negotiation | Tagged , , , , | 1 Comment

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