SMART Objectives – The Blog

Bad Customer Service Objectives

Have you seen any customer service goals and objectives like these 4 examples? Answer the phone within 3 rings Ensure our clients’ expectations are exceeded Provide customers with an excellent standard of service Continually increase the level of resources going … Continue reading


Posted on by Nancy Slessenger2 Comments


How many objectives should you have?

Are four objectives enough? In the book “One Page Talent Management” they advise people should have just four objectives. The reason they give is “an emerging body of research indicates that the more goals an individual has, the more poorly … Continue reading


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Too busy to work on your objectives?

Keeping the elephants away A man was in a railway carriage with one other occupant: a young woman. On the seat beside her rested a large bag of ham sandwiches. Every five or ten minutes, she opened the window, took … Continue reading


Posted on by Nancy Slessenger4 Comments


Objectives for back room roles

I was told recently by someone that you couldn’t write meaningful objectives for people who just work 9-5 and expect to take an hour for lunch. I was quite shocked to hear this coming from a senior person. Unfortunately it … Continue reading


Posted on by Nancy Slessenger6 Comments


Costa Concordia – what was the captain’s appraisal like?

I expect you, like me, are horrified to see what has happened to the Costa Concordia. As yet, we don’t know exactly what the captain, Francesco Schettino, did or did not do. It may be that he has performed very … Continue reading


Posted on by Nancy Slessenger2 Comments


What are appraisals and performance reviews really for?

I remember running a course on appraisal skills many years ago when one of the delegates said that he didn’t like the current appraisal form and reeled off his lengthy reasons. (The form was pretty bad). Before I could respond, … Continue reading


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Your 2012 objectives

For many people January is the time to write your objectives and goals for the coming year. It’s not everyone’s favourite task. Done badly it can lead to frittered funds, frustration and failure. Done well it can give you a … Continue reading


Posted on by Nancy Slessenger2 Comments


5 Tips for New Year’s Resolutions

Is it worth having one? Have you ever kept yours? Here are a 5 tips if you want to have a go. 1. Think it through carefully Let’s say you want to lose a few pounds (after a bit of … Continue reading


Posted on by Nancy Slessenger9 Comments


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