Improving Performance – The Blog

Personnel Problems and the Tasmanian Tiger

  We went to Australia in March and while we were there, we went to visit the fabulous Jewel Cave near Margaret River.   The tour guide was particularly well informed and skilled at making the whole visit extremely interesting … Continue reading


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Overselling the job

    I was interviewing a candidate for a reception post a few weeks ago. He was an excellent candidate. However, he was very surprised to discover that the post was part time.     I immediately assumed that I … Continue reading


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Do you believe that people can change?

  Do you think that people can learn new skills?  So do I. I wouldn’t be in this job if I didn’t.     Sometimes dealing with poor performance can be really hard. You know the situation – you have … Continue reading


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Get rid of tasks you don’t like

  Years ago, at a time when I was particularly busy and had to take on a new project, I needed to delegate as much as I could.   I drew up a list of all the things I was … Continue reading


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How Long Has This Been Going On? or: Why There are Still Poor Performers in Your Organisation

  I had a call from a client who told me of a dreadful problem they had with one of their employees.   “How long has he been with you?” I asked.  “Twenty two years.” She told me. “How long have … Continue reading


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What’s a Handbag got to do with Objectives?

  Here’s a story of how an employee’s bad (non SMART) objectives led to me losing a very nice handbag.   It’s a story of the consequences of badly-written objectives for your customers and for you.   Many years ago … Continue reading


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Taking Risks at Christmas

  Did you know that taking risks improves performance? And did you also know that creativity improves when you have a clear objective and need (“Necessity is the mother of invention” they say).     Here’s a little festive tale … Continue reading


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3 ways to inspire your people

  An easy way to inspire you people is to see what others do that works and then copy it. Here’s an example that you might like to copy.   Recently I attended the Annual Leadership Conference of our client, … Continue reading


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