Difficult People – The Blog

How to deal with people who are just plain wrong

  Do you recognize this scenario?     You are talking to someone who just won’t listen and is completely wrong. You know the kind of person: someone who is stubborn and keeps arguing with you and dismissing your (excellent) … Continue reading


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Never give up trying to communicate effectively

  Have you ever been in one of those situations where you feel the person you are talking to is just a complete idiot?   Join the club.     If you’d like some help dealing with those situations, read … Continue reading


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Emotional intelligence – An easy way to improve it

  How good is your emotional intelligence? And does emotional intelligence help anyway?     And if it does, can you improve it?       Emotional intelligence     This is your ability to   • Identify emotions (both … Continue reading


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A few useful phrases for those awkward situations

    A client of mine recently asked me what he could say in a difficult situation and remain truthful whilst not hurting the feelings of his friend.     It reminded me of a couple of very useful phrases … Continue reading


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Ghastly Gifts and Cracking Christmas Comebacks

  How to deal with unwelcome Christmas presents You know the situation – you are sat there on Christmas day with relatives you haven’t seen all year and it’s time to exchange presents.   You had absolutely no idea what … Continue reading


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The Evils of the Buffet

Aung San Suu Kyi recently visited the UK. During one interview she was asked why she had not condemned one of the particularly unpleasant crack-downs made by the military in her country.   In a very quick response she said … Continue reading


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Self Control

Aggressive behaviour at work and how it can happen In a documentary on the making of the film Apollo 13 one of the NASA managers made a very interesting comment. Referring to some of the aggressive behaviour depicted in the … Continue reading


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The hazards of bad management

“Pleasure in the job puts perfection in the work.” Aristotle I was working with a client the other day who stressed just how important it is to like your work. And I agree. It’s wonderful if you have work you … Continue reading


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