Behaviour – The Blog

What should you do when you have a performance issue with a team member?

  Poor Performance Jim came on one of my Leadership Skills training courses. He came across as a lovely, kind manager. He had a difficult situation to deal with. He recounted a horror story to us of a feckless and … Continue reading


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Why you need to know what people’s values are

  Do you know the difference between objectives, values and behaviours? It’s a very important distinction.   ◦    Objectives are what you need to achieve◦    Behaviours are how you do it◦    Values are why you do it that way      Values tell you how people … Continue reading


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Standards of behaviour

    How do you set standards of behaviour? Many organizations quote their values and say how important they are, but how many times have you heard companies swear that people are their greatest asset before making many of them … Continue reading


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Objectives need to be a lot more than SMART

  Reactive and proactive customer service objectives   I was working recently on some objectives for customer service people. One of the objectives was to answer between 20 and 40 ‘tickets’ (complaints) per day. This might be a SMART objective, … Continue reading


Posted on by Nancy Slessenger2 Comments


Are you missing the obvious?

  A few weeks ago I went on a very good short break walking holiday in Yorkshire. The scenery and weather were excellent, as was the food.   When you are walking, the weather takes on an importance that it … Continue reading


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Failure and its part in your success

    There are some objectives it’s very easy to get wrong. One particular area is in research. In research you often get several teams working on different options for solving a particular problem. You see team objectives like this: … Continue reading


Posted on by Nancy Slessenger5 Comments


Are you a hoarder?

If you look around your office or desktop, is it nice and clear or is it littered with piles of papers, letters, documents and other items that clutter it up?   This is an issue that I have come across … Continue reading


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Coincidence or bad management?

I remember seeing a film years’ ago (it may even be a ‘Carry On’ film) about some firemen. At the end of the film the chief fireman has worked out the problem. He says (as accurately as I can remember it): … Continue reading


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