Author Archives: Nancy Slessenger

Desmond Tutu’s message

  It has been a very long time ambition of mine to hear Desmond Tutu speak. Yesterday I was privileged enough to be able to attend the memorial service for Nelson Mandela at Westminster Abbey. I could scarcely believe my … Continue reading

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Why you need to know what people’s values are

  Do you know the difference between objectives, values and behaviours? It’s a very important distinction.   ◦    Objectives are what you need to achieve◦    Behaviours are how you do it◦    Values are why you do it that way      Values tell you how people … Continue reading

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Top 10 recruitment and hiring mistakes

  Have you ever hired the wrong person? I certainly have.   This week I have a video for you from someone I work with very closely, Dave Nicol, a Scottish vet based in Australia.   I’ve been working with … Continue reading

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Why badly given feedback is worse than no feedback

  When you give feedback in the right way, you improve intelligence. When you do it badly, you do the reverse.    (Of course, it is much easier to give feedback if there were smart objectives or smart targets in … Continue reading

Posted in Feedback, Grapevine, Objectives, Performance Management, SMART Objectives | Tagged , | 1 Comment

How Long Has This Been Going On? or: Why There are Still Poor Performers in Your Organisation

  I had a call from a client who told me of a dreadful problem they had with one of their employees.   “How long has he been with you?” I asked.  “Twenty two years.” She told me. “How long have … Continue reading

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SMART objectives, SMART goals and SMART targets – A Controversial View

  Are your objectives and goals SMART? Is that what you should be worrying about? Objectives can be SMART without being right. Before I go through a definition of SMART, here’s a typical example of the problem.  Alan emailed me … Continue reading

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How do you measure success? – A tip for your objectives in 2014

  The sale of Royal Mail Evan Davis, presenter on the Today Program, BBC Radio 4, interviewed Michael Fallon, Minister for Business and Enterprise about the recent sale of Royal Mail. Evan was concerned about the fact that the share … Continue reading

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What’s a Handbag got to do with Objectives?

  Here’s a story of how an employee’s bad (non SMART) objectives led to me losing a very nice handbag.   It’s a story of the consequences of badly-written objectives for your customers and for you.   Many years ago … Continue reading

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